SafeTender Canada Inc. ("SafeTender", "we", "us", or "our") operates https://safetender.ca. We are committed to protecting the privacy, commercial confidentiality, and personal information of Canadian contractors, businesses, and site visitors in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation (including Alberta PIPA, BC PIPA, and Quebec Law 25).

1. Information We Collect

When you purchase digital contractor compliance packages or contact our compliance desk, we collect:

• Contractor & Company Information: Representative name, corporate legal name, trade category, province of operation, phone number, and delivery email address.
• Document Customization Details: Company name and trade details entered to generate official Corporate Safety Policies and Manuals.
• Payment Details: All payment transactions are executed securely via Shopify Payments, Shop Pay, Apple Pay, Google Pay, or certified credit card processors. SafeTender never stores full credit card numbers or CVV codes on our servers.
• Device & Analytics Data: IP address, browser type, operating system, and anonymous site engagement metrics to ensure fast site performance.

2. Purpose and Use of Collected Information

We collect and utilize your information strictly to:

• Generate, compile, and instantly dispatch your unlocked Microsoft Word (.docx) and high-contrast PDF compliance manuals.
• Send automated order receipts, secure download links, and compliance revision notices.
• Provide auditor revision support under our 100% Canadian Audit Acceptance Guarantee.
• Maintain statutory records in compliance with Canada Revenue Agency (CRA) GST/HST reporting mandates.

3. Information Disclosure & Third Parties

We do not sell, lease, or monetize your personal or company data. Information is shared solely with trusted service infrastructure providers necessary to process payments and deliver files:

• Shopify Inc.: E-commerce hosting and PCI-DSS Level 1 compliant payment processing.
• Secure Document Processing: Encrypted server infrastructure utilized to generate your personalized OHS manuals.

4. Security & Data Retention

All communications and transactions on SafeTender.ca are protected by industry-standard 256-bit SSL/TLS encryption. Your generated compliance files are maintained securely so you can access replacements if your local system fails prior to an audit.

5. Your Rights Under Canadian Law

Under PIPEDA, you maintain the right to inspect personal information maintained by SafeTender, verify its accuracy, and request amendments or removal, subject to mandatory statutory tax retention guidelines.

6. Privacy Officer Contact Information